Communication-style bias is most likely to occur when which of the following occurs?
A)Salespeople have contact with another person whose communication style is different than their own.
B)Salespeople have problems understanding another person's accent.
C)Salespeople do not use a standardized vocabulary to describe the product they sell.
D)Salespeople lack a grasp of social customs of the customer's local culture.
E)Salespeople talk more quietly than anyone else in the room does.

Question

Quizplus · Accepted Answer

Communication-style bias occurs when salespeople interact with someone whose communication style differs from their own, leading to misunderstandings or misinterpretations.

Communication-Style Bias Is Most Likely to Occur When Which of the Following