Nordic Fox Heavy Equipment Imports Heavy Machinery Used in Parts

Nordic Fox Heavy Equipment imports heavy machinery used in parts of Scandinavia above the Arctic Circle to North America.This machinery is used by municipalities to clear roads during snowstorms.John Alexander is senior regional sales manager for New England.
John goes into a meeting with the sanitation director of a large city that got slammed by a snowstorm a month previously.During the cleanup,operators of the city's plows destroyed a significant amount of city and personal property,which triggered public inquiry into the competence of the sanitation staff and director.
-Which of the following needs is John most likely to discover?

A) A need for equipment the sanitation workers can operate more easily.
B) A need for training on the equipment the city currently has.
C) A need for snow to fall at a more measured rate across the length of the snowstorm.
D) A need for an explanation of how difficult equipment can be to operate that the public will accept.
E) A need for employees with more motivation to control the equipment they operate.