The primary disadvantage of customer departmentalization is:
A) that it leads to slower decision making.
B) that it leads to duplication of resources.
C) the tremendous managerial skills required to coordinate between different departments.
D) the loss of control over the quality of work done by different departments.

Question

Quizplus · Accepted Answer

Customer departmentalization can lead to duplication of resources since each department may have its own personnel, equipment, and facilities. This can result in inefficiencies and increased costs for the organization.

The Primary Disadvantage of Customer Departmentalization Is