Harper ordered a pair of shoes from an e-commerce website. A few days later, she received a notification from the website informing her that the delivery of her order would be delayed. She assumed that this delay has occurred because the shoe store was located in another city, even though that was not the case. This scenario illustrates the concept of _____.
A) closure
B) kinesics
C) social loafing
D) structural accommodation

Question

Quizplus · Accepted Answer

The scenario illustrates the concept of closure, which is the tendency to fill in missing information to make sense of a situation. Harper assumed the delay was due to the distance between the store and her location, even though she did not have this information.

Harper Ordered a Pair of Shoes from an E-Commerce Website