Kandriva, a fitness equipment manufacturer, runs a small-scale customer service center with thirty customer service representatives. The company invests around $5000 annually toward repair and maintenance of telephones and telephone lines catering to its customer service center. In this scenario, it is evident that Kandriva incurs _____.

Question

Quizplus · Accepted Answer

The cost incurred by Kandriva for repair and maintenance of telephones and telephone lines is an example of communication cost, as it is directly associated with providing customer service through communication channels.

Kandriva, a Fitness Equipment Manufacturer, Runs a Small-Scale Customer Service