Joe,a HR manager,is tired of answering the same questions over and over again.His team of information technology experts developed auto response software.This software helped in reducing the number of times Joe had to be involved personally.Joe has made a __________ decision to implement __________ decision software.
A) difficult/complex
B) nonprogrammed/programmed
C) programmed/nonprogrammed
D) complex/difficult

Question

Quizplus · Accepted Answer

Nonprogrammed decisions are unique and require conscious thinking, analysis, and assessment of the situation, which Joe did by deciding to implement a solution for a recurring problem. Programmed decisions involve routine procedures and techniques, which the auto response software represents by automating responses to common questions.

Joe,a HR Manager,is Tired of Answering the Same Questions Over