What gives customers the feeling their concerns are being addressed and,at the same time,gives employees the feeling their expertise matters to management?
A)management-employee synergy
B)positive feedback
C)managerial reciprocity
D)empowerment

Question

Quizplus · Accepted Answer

Empowerment involves giving employees the authority and resources to address customer concerns and make decisions based on their expertise. This gives customers the impression that their concerns are being addressed and gives employees the feeling that their knowledge and skills are valued by management.

What Gives Customers the Feeling Their Concerns Are Being Addressed