Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process,greatly benefiting the customer experience.Enterprise achieved this benefit using which tool?
A) Business process management
B) Radical redesign
C) New product development
D) Six sigma
E) Product life cycle management

Question

Quizplus · Accepted Answer

The scenario mentions the optimization of the service request handling process, which is a key feature of business process management. Enterprise Rent-A-Car used this tool to model and analyze their current process, identify areas for improvement, and implement changes that ultimately enhanced the customer experience. Radical redesign, new product development, six sigma, and product life cycle management are not directly related to this particular scenario.

Enterprise Rent-A-Car Was Able to Model and Better Understand How