When would an organization elect to use BPR over TQM?
A) When they want to make small, incremental changes
B) When they need to attain aggressive improvement goals
C) When they have time to refine their improvement goals
D) When there is not a need to make significant immediate changes
E) When they want the employees to have control over the changes

Question

Quizplus · Accepted Answer

BPR (Business Process Reengineering) is typically used when an organization needs to attain aggressive improvement goals and make significant immediate changes to their processes. TQM (Total Quality Management) is geared towards continual improvement through smaller incremental changes. Therefore, if an organization has a need to make significant immediate changes, BPR would be the more appropriate choice over TQM.

When Would an Organization Elect to Use BPR Over TQM