All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:
A) A customer's satisfaction with the quality of the product received
B) The time elapsed from when the customer placed an order to the time the product is received
C) The change demographics of a region.
D) The number of orders the customer places in a given timeframe.
E) Profitability of a goods f) Revenue received from a service

Question

Quizplus · Accepted Answer

The change in demographics of a region is not a metric directly related to the success of a business process. It is an external factor that may impact the overall success of a business, but it is not a measure of the effectiveness of a specific business process. The other choices are all good metrics for measuring the success of a business process.

All of the Following Are Good Metrics a Firm Can