Edwin is the HR manager at a customer care unit with close to 1,000 employees.He wants to statistically analyze the service data to make the recruitment process more effective by identifying desirable and undesirable qualities of employees.Edwin decides to use ratio measurement to measure the customer handling time for each employee.Which of the following,if true,would specifically support the decision to gauge turnaround time using ratio measurement?
A) Edwin plans to analyze the data using techniques such as correlation and statistical modeling.
B) Edwin wants to measure call data accurately by using an absolute scale.
C) Edwin is trying to obtain a ranking of the employees rather than finding the extent of difference in productivity.
D) Edwin wants to reduce the complexity of the observations drawn from the analysis.

Question

Quizplus · Accepted Answer

Ratio measurement provides a scale with a true zero point, allowing for accurate measurement and comparison of values. By using ratio measurement to gauge customer handling time, Edwin can obtain an absolute scale that accurately measures the time taken by each employee to handle customer requests. This would help in identifying desirable and undesirable qualities of employees, and thus make recruitment more effective.

Edwin Is the HR Manager at a Customer Care Unit