Kimberly is a sales associate at Justice,and a customer has come to her with an item that needs to be returned.The customer said that the stitching was coming undone.Kimberly completed the return transaction for the customer.What kind of a decision did Kimberly have to make in this situation?
A)Non-programmed decision
B)Programmed decision
C)Opportunity decision
D)She did not have to make a decision here

Question

Quizplus · Accepted Answer

Kimberly made a programmed decision, as handling returns for defective items is a routine and standard procedure in retail settings.

Kimberly Is a Sales Associate at Justice,and a Customer Has