An estimated 60% to 70% of U.S.applicants take __________, especially when being considered for customer service jobs.
A)achievement tests
B)aptitude tests
C)personality tests
D)physical exams

Question

Quizplus · Accepted Answer

Personality tests are commonly used in the hiring process, especially for customer service jobs. These tests assess the applicant's behavioral traits and characteristics, which can help organizations determine if they are a good fit for the role and the company culture. Achievement tests measure a person's specific skills or knowledge in a particular subject, aptitude tests measure general abilities and potential, and physical exams assess an individual's health and fitness. While these tests may be used for certain jobs, they are not as commonly used as personality tests in the hiring process.

An Estimated 60% to 70% of U