Deming directed managers' attention to the fact that most quality problems are not the fault of employees, rather, the __________ is to blame.
A)customer
B)strategy
C)system
D)manager

Question

Quizplus · Accepted Answer

Deming emphasized the importance of recognizing that the system, not the individual employees, is often responsible for quality problems. He believed that management should focus on improving processes and systems rather than solely blaming or punishing employees for errors or defects.

Deming Directed Managers' Attention to the Fact That Most Quality