The administrative team at a home care agency is discussing how they meet the Culturally and Linguistically Appropriate Services (CLAS)standards.Which of the following actions demonstrates the incorporation of these standards in practice?

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The CLAS standards suggest free language assistance,whereby bilingual staff and interpreter services are preferred.Although hand motions and pantomime may be used on a temporary basis,they are very prone to misinterpretation,and interpreters or a bilingual staff member must be sought immediately.The hospital cannot require any nurse to be bilingual,although such nurses should be actively recruited.Use of index cards is suggested in the text.In some geographic areas,so many ethnic groups use a particular hospital that having a computer program that could print the information needed in this instance would be a cost-effective way of being prepared.

The Administrative Team at a Home Care Agency Is Discussing