With respect to strategy maps and balanced scorecards,which of the following is false?
A)Both address four perspectives: financial,customer,internal business process,and learning and growing perspectives
B)Strategy maps represent an easier way to develop a balanced scorecard
C)Both serve to monitor the cause-and-effect relationships identified through the development of a balanced scorecard
D)Employees' understanding of strategy interactions is enhanced through their use

Question

Quizplus · Accepted Answer

Strategy maps and balanced scorecards are both tools used to help organizations define and communicate their strategy. While they both address the same four perspectives (financial, customer, internal business process, and learning and growing), strategy maps are not necessarily easier to develop than balanced scorecards. Additionally, while both tools serve to monitor cause-and-effect relationships, strategy maps are primarily used to communicate strategy whereas balanced scorecards are more focused on measuring and managing performance. Overall, the false statement is B.

With Respect to Strategy Maps and Balanced Scorecards,which of the Following