Carol approaches a coworker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" All of the following are forms of nonverbal communication EXCEPT ________.
A)shaking her head
B)frowning
C)using those specific words
D)using an angry tone of voice
E)emphasizing the word "yet"

Question

Quizplus · Accepted Answer

C) Nonverbal communication refers to messages that are conveyed through something other than words, like tone of voice, emphasis of words, facial expressions, gestures, etc. The question "Did you finish the report yet?" is direct and non-threatening if asked in a calm tone of voice with an indifferent expression on your face. When asked in an angry tone, with a frown, emphasizing the word "yet," while shaking your head, it becomes much more inflammatory.

Carol Approaches a Coworker, Shaking Her Head as She Does