Instant messaging is a good choice for simple or complex messages that require quick responses.
Correct Answer:
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Q1: The first paragraph of a positive reply
Q3: A request letter does not need to
Q5: A reply that grants the reader's request
Q11: A polite request phrased as a question
Q13: In the closing of a neutral message,
Q14: When you use the direct organizational plan
Q15: A request typically begins by stating and
Q16: When writing a reply, you can build
Q17: Discussing reader benefits encourages the reader to
Q18: Research shows that many customers expect a
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