Write a friendly,personalized closing to every routine reply,rather than relying on clichés.
Correct Answer:
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Q2: Because IMs are personalized, you may want
Q4: IMs are quick, short, and once sent
Q22: Some customer requests are so trivial or
Q23: Goodwill messages may convey congratulations,sympathy,or rejection.
Q24: When using IM, avoid abbreviations, such as
Q27: When initiating an IM, follow the grammar,
Q28: Recognition notes are typically sent to an
Q32: Smart companies monitor and respond to all
Q36: Whether you use email or IMs, you
Q40: Recognition notes should be handwritten, but not
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