Smart companies monitor and respond to all social media posts about the company.
Correct Answer:
Verified
Q24: When using IM, avoid abbreviations, such as
Q26: An appropriate company response to a social
Q27: When initiating an IM, follow the grammar,
Q29: Write a friendly, personalized closing to every
Q30: Using IM allows you to avoid the
Q31: Customers may expect a response to their
Q32: Companies should respond quickly to any social
Q33: Almost any nickname or cute handle will
Q36: Whether you use email or IMs, you
Q40: Recognition notes should be handwritten, but not
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