When writing a goodwill message, you should
A) type the note so that it is easier to read.
B) discuss resale in the closing.
C) use a sincere tone.
D) use the indirect organizational approach.
E) use a form letter for efficiency.

Question

Quizplus · Accepted Answer

Using a sincere tone is important in a goodwill message as it helps to express genuine appreciation or gratitude towards the recipient. Typing the note for easier readability is also a good practice but not as important as using a sincere tone. Discussing resale or using a form letter may come across as insincere and should be avoided. Using the indirect organizational approach may not be necessary in all situations.

When Writing a Goodwill Message, You Should