At Nordstrom,sales associates sometimes send handwritten notes to reflect their special relationship with customers.These notes are examples of
A) bad-news messages.
B) technologically backward communication.
C) over-the-top flattery.
D) effective positive messages.
E) effective multitasking.

Question

Quizplus · Accepted Answer

Handwritten notes are a personal and effective way to send positive messages and reflect a special relationship with customers. It shows that the sales associates care about their customers and are willing to go the extra mile to maintain a good relationship with them.

At Nordstrom,sales Associates Sometimes Send Handwritten Notes to Reflect Their