The objective of a zero-defects program is to heighten awareness of quality by making everyone aware of his or her potential impact on quality.

Question

Quizplus · Accepted Answer

The objective of a zero-defects program is indeed to increase awareness of quality and the impact that each individual can have on achieving it. The program emphasizes the importance of preventing defects from occurring in the first place, rather than catching and correcting them later. This requires a commitment from all employees to do their best work and to continuously improve their processes and procedures to eliminate errors and defects.

The Objective of a Zero-Defects Program Is to Heighten Awareness