The balanced scorecard (BSC)measures financial,customer service,and internal business performance,as well as learning and growth performance.

Question

Quizplus · Accepted Answer

This statement is true. The balanced scorecard framework was developed to address the limitations of traditional financial metrics by incorporating measures related to customer, internal business processes, and learning and growth perspectives.

The Balanced Scorecard (BSC)measures Financial,customer Service,and Internal Business Performance,as Well