Consider the message below:
Our department is short-staffed right now, as a number of employees were selected to participate in the current training program. This has coincided with a flood of paperwork that we must complete by the end of the week to fulfill the new compliance requirements. So without some divine intervention, our team won't be able to make it to this month's regularly scheduled meeting.
-Which of the following would likely require more explanation of the reason for the request than others?
A) asking a retailer to exchange the sweater that you purchased for another sweater in the same style but in a larger size
B) asking an online vendor for a refund on a defective piece of equipment
C) asking a colleague to give you information about a subject unrelated to your field that you have never discussed together
D) asking the manufacturer to accept the return of a hardware device that is incompatible with your computer
E) asking a company for a refund on the tickets you bought for a seminar that was cancelled

Question

Quizplus · Accepted Answer

C) Most customer requests for refunds or merchandise exchanges, sometimes called claim requests, require little explanation. If the reason for your request is not obvious, as in this choice, you will need to explain it.

Consider the Message Below