Which of the following is NOT a routine message?
A) replying to a colleague that you have the data she requested
B) granting a customer an exchange of a product she ordered
C) confirming that your client meeting is scheduled for 3 PM next Tuesday
D) announcing that no holiday bonuses will be given out this year
E) giving a coworker instructions on how to perform a certain task

Question

Quizplus · Accepted Answer

D) When you are writing to convey information, these messages are considered routine if the information will not surprise, disappoint, or anger the audience. This announcement is likely to disappoint, anger, and possibly surprise your audience, so it is not routine.

Which of the Following Is NOT a Routine Message