You work for Say Cheese!, an online digital photo developing service, that also sells specialty photo products. You receive an email from a customer who entered a coupon code when placing her recent order, but didn't receive the 15% discount it promised. In researching the claim, you find that the coupon was for orders with merchandise worth $50 or more. The customer's merchandise was worth only $47. But since she is a customer who has ordered from Say Cheese! before, you decide to grant her claim to receive the 15% discount on her order.
-Which of the following statements is NOT true regarding confirmation messages?
A) A confirmation is unnecessary if you make an oral agreement.
B) A confirmation is a message acknowledging that you have received information.
C) A confirmation is a message checking that you have understood information correctly.
D) A confirmation in writing is a good idea if you made an agreement over the telephone.
E) A confirmation in writing is a good practice for oral agreements.

Question

Quizplus · Accepted Answer

A) When you make oral agreements with someone, it's a good practice to confirm those agreements in writing.

You Work for Say Cheese!, an Online Digital Photo Developing