Providing information that customers want through a corporate Web site can reduce total expenses.

Question

Quizplus · Accepted Answer

When a company provides the information that customers want through its corporate website, it can reduce the number of calls, emails, and visits to customer service representatives, which in turn can reduce total expenses. This is because customers can find the information they need easily and quickly through the website, without having to seek assistance from the company's customer service department.

Providing Information That Customers Want Through a Corporate Web Site