A customer enters a business and has the opportunity to select any one of three lines to receive service. The service is performed by one customer service representative after which the customer leaves the establishment. Which description of this waiting line system is appropriate?
A)single channel, single phase
B)single channel, multiple phase
C)multiple channel, single phase
D)multiple channel, multiple phase

Question

Quizplus · Accepted Answer

This is a multiple channel, single phase waiting line system because there are multiple lines (three) available for customers to choose from, but each customer only goes through one phase of service (performed by one representative).

A Customer Enters a Business and Has the Opportunity to Select