Comparing goods and services,the similarities stop,and significant differences occur,when the operations involve contact between people.

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Goods are tangible products that can be touched, felt, and seen, while services are intangible and involve an interaction between the service provider and the customer. When services are provided, a direct contact between people occurs, which affects the way the service is delivered, and the quality of the interaction can greatly impact the customer experience. In contrast, goods are usually produced on a mass scale and involve minimal interaction between people, so the focus is more on the quality of the product itself. Therefore, there are significant differences between goods and services when it comes to human interaction.

Comparing Goods and Services,the Similarities Stop,and Significant Differences Occur,when the Operations