The relevance of service to customers is of decreasing importance as part of the total package that the manufacturer must deliver.

Question

Quizplus · Accepted Answer

The statement is incorrect. The relevance of service to customers is of increasing importance as part of the total package that the manufacturer must deliver. Customer service is a critical element of customer experience, and it has a significant impact on customer satisfaction, loyalty, and retention. In today's competitive marketplace, focusing on customer service is more critical than ever for manufacturers to remain successful.

The Relevance of Service to Customers Is of Decreasing Importance