Jarvis runs a restaurant that has had a lot of complaints from customers lately.Jarvis is a strict manager and prefers to make all the decisions himself.A concerned friend recommends that Jarvis delegate more decision-making responsibility to his employees.Which of the following would be the MOST likely result of Jarvis' delegating responsibility?
A) Customers will be upset because the restaurant is being run differently.
B) Customer satisfaction will improve because employees can be more responsive to customer needs.
C) Customer satisfaction will decrease because employees will make the wrong decisions.
D) Employees will quit because of the change in Jarvis' management style.
E) The restaurant will need to increase its prices.

Question

Quizplus · Accepted Answer

Delegating decision-making responsibility to employees can improve customer satisfaction because employees can be more responsive to customer needs. They can make decisions in real-time without needing to go to the manager for approval, which can lead to quicker resolutions and happier customers. Also, it can help employees feel more empowered and engaged, which can lead to higher job satisfaction and retention.

Jarvis Runs a Restaurant That Has Had a Lot of Complaints