You have just practiced descriptive communication to modify some problematic behavior. Your subordinate replies, "I have an excuse ... it is not my fault." What should you do?
A) Point out (without causing defensiveness) to your subordinate that it really doesn't matter if it is his/her fault; the problem still exists.
B) Keep trying to describe the problematic behavior until the subordinate understands.
C) Refocus the communication away from blame or fault toward counseling.
D) Describe some specific behaviors that might remedy the problem.

Question

Quizplus · Accepted Answer

Refocusing the communication away from blame or fault toward counseling can help the subordinate understand that the goal is to resolve the problem, not to assign fault. It creates a non-judgmental space to work on solutions together.

You Have Just Practiced Descriptive Communication to Modify Some Problematic