Wilma's New Necklace Breaks the Day After She Purchases It

Wilma's new necklace breaks the day after she purchases it.She tries to get it fixed or replaced and feels that she has been given the runaround by both the retailer and the manufacturer of the necklace.She is treated rudely and finally told she will have to drive two hours to a company-approved repair center to have the necklace fixed.Wilma is certain that her consumer right to ____ has been ignored by both companies.

A) be heard
B) safety
C) be informed
D) service
E) consumer education