By holding focus groups with employees,Robert Keening of Snow Bird Airlines is employing which aspect of total quality management?
A) Democratic leadership
B) Reaching consensus
C) Customer satisfaction
D) Obtaining feedback
E) Employee participation

Question

Quizplus · Accepted Answer

Employee participation is the correct answer because holding focus groups with employees allows them to participate in the decision-making process and provide feedback on the company's products and services.

By Holding Focus Groups with Employees,Robert Keening of Snow Bird