Rodrigo Tools,concerned about its loss of market share in previous years,has recently implemented several programs to encourage prompt and courteous customer service,employee self-management,and better coordination with suppliers.Rodrigo Tools is making an effort to achieve
A) a quality concern focus.
B) total quality management.
C) total quality commitment.
D) total quality development.
E) quality improvement planning.

Question

Quizplus · Accepted Answer

The programs implemented by Rodrigo Tools indicate that the company is striving to achieve total quality management (TQM), which is a comprehensive approach to achieving quality that involves all employees and stakeholders in the organization. TQM includes programs to encourage customer service, employee self-management, and coordination with suppliers, among other things. While there is an emphasis on quality in TQM, it is not solely focused on quality concerns and extends to improving all aspects of the organization.

Rodrigo Tools,concerned About Its Loss of Market Share in Previous