When responding to a customer request for an adjustment,it is usually sensible to assume that _____________
A)the customer's account of the situation is truthful.
B)the customer's account of the situation is exaggerated.
C)the customer is hostile.
D)the customer is trying to pull a fast one.

Question

Quizplus · Accepted Answer

It is important to give the customer the benefit of the doubt and assume that their account of the situation is truthful. This approach helps to build trust and goodwill with the customer, and creates a positive customer experience. Assuming the customer is hostile or trying to pull a fast one can damage the relationship and lead to further escalation of the issue.

When Responding to a Customer Request for an Adjustment,it Is