Why might a company send a routine reply or a positive message? Give four specific examples.
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Q45: List the three major categories of common
Q76: When sending a goodwill message _
A)use congratulatory
Q77: The closing of a routine request makes
Q78: A letter to a successful job applicant
Q79: Use a direct approach for positive messages.
Q80: Dissatisfied customers make a claim or request
Q84: Describe the elements that should be included
Q85: Messages of condolence express sympathy.
Q86: In responding favourably to a claim even
Q111: Why are appreciation messages important? What should
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