In responding favourably to a claim even though the customer was at fault,should you indicate that your company was not to blame? Why or why not?

Name: In responding favourably to a claim even though the customer was at fault,should you indicate that your company was not to blame? Why or why not?
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The Answer of In responding favourably to a claim even though the customer was at fault,should you indicate that your company was not to blame? Why or why not?

In Responding Favourably to a Claim Even Though the Customer