If you are listening mainly to understand the speaker's message,you are engaging in ________ listening.
A) content
B) critical
C) empathic
D) active
E) defensive

Question

Quizplus · Accepted Answer

A)The primary goal of content listening is to understand and retain the information in the speaker's message.You are not evaluating the information at this point,so it does not matter whether you agree or disagree,approve or disapprove - only that you understand.The goal of critical listening is to understand and evaluate the meaning of the speaker's message on several levels.The goal of empathic listening is to understand the speaker's feelings,needs,and wants so that you can appreciate his or her point of view,regardless of whether you share that perspective.No matter what mode they are using at any given time,effective listeners try to engage in active listening - making a conscious effort to turn off their own filters and biases to truly hear and understand what the other party is saying.Defensive listening is when the listener protects their ego by tuning out anything that does not confirm their beliefs or their view of themselves.

If You Are Listening Mainly to Understand the Speaker's Message,you