When responding to a customer request for an adjustment,it is usually reasonable to assume that
A) if you handle the situation well, the customer will be even more loyal than before.
B) the customer's account of the situation is exaggerated.
C) the customer is hostile.
D) the customer is trying to pull a fast one.
E) the customer will no longer do business with you, even if you grant the request.

Question

Quizplus · Accepted Answer

A)Even the best-run companies make mistakes,from shipping the wrong order to billing a customer's credit card inaccurately.In other cases,a customer or third party might be responsible.However,if you handle the situation well,your customer is likely to be even more loyal than before because you have proven that you are serious about customer satisfaction.

When Responding to a Customer Request for an Adjustment,it Is