HRD interventions can be evaluated using a variety of "hard" and "soft" measures.Which of the following would NOT be a "hard" measure?
A) immediate, post training, employee survey
B) cost-benefit analysis
C) reduced employee turnover
D) increased customer satisfaction and retention

Question

Quizplus · Accepted Answer

An immediate, post-training employee survey would be considered a "soft" measure as it provides subjective feedback rather than hard, objective data. Cost-benefit analysis, reduced employee turnover, and increased customer satisfaction and retention are all "hard" measures as they provide concrete, measurable outcomes.

HRD Interventions Can Be Evaluated Using a Variety of "Hard