Claire is a manager at an IT firm. She notices a consistent drop in the productivity of her employees. She is not able to find the reason behind this drop. In the context of rational decision making, which of the following steps should Claire take first?
A) Computing the optimal decision
B) Defining the problem
C) Generating alternative courses of action
D) Identifying decision criteria

Question

Quizplus · Accepted Answer

The first step in rational decision making is defining the problem. Claire needs to identify the cause of the consistent drop in productivity before she can move on to generating alternative courses of action, identifying decision criteria, and computing the optimal decision.

Claire Is a Manager at an IT Firm