In the context of resistance to change, _____ is the use of formal power and authority to force others to change.
A) refreezing
B) unfreezing
C) coercion
D) negotiation

Question

Quizplus · Accepted Answer

Coercion involves using formal power and authority to force others to change, which can be a tactic used to overcome resistance to change. Refreezing and unfreezing are part of the change process, but do not involve using formal power and authority. Negotiation involves finding a mutually beneficial solution through discussion and compromise, which may be a more effective approach than coercion in overcoming resistance to change.

In the Context of Resistance to Change, _____ Is the Use