In the context of formal communication channels,__________is used to encourage lower-level managers and employees to participate in organizational decision making.
A) downward communication
B) upward communication
C) horizontal communication
D) incongruent communication

Question

Quizplus · Accepted Answer

Upward communication is used to encourage lower-level managers and employees to participate in organizational decision making by allowing them to share their ideas, concerns, and feedback with their superiors. This helps to create a more inclusive and participatory organizational culture. Downward communication is used to convey information from higher-level managers to lower-level employees, while horizontal communication occurs between individuals at the same level of the organizational hierarchy. Incongruent communication refers to communication that is inconsistent or conflicting, and is not relevant to encouraging participation in decision making.

In the Context of Formal Communication Channels,__________is Used to Encourage