Which of the following best explains 'quality management'?
A) Maintaining the methods and procedures of quality management.
B) The collection of methods and procedures used for quality management.
C) The degree to which customer requirements are met.
D) Making sure that the requirements are being met and being able to demonstrate this objectively.

Question

Which of the following best explains 'quality management'? 
A) Maintaining the methods and procedures of quality management. 
B) The collection of methods and procedures used for quality management. 
C) The degree to which customer requirements are met. 
D) Making sure that the requirements are being met and being able to demonstrate this objectively.

Quizplus · Accepted Answer

Quality management involves ensuring that customer requirements are being met and being able to objectively demonstrate this through the use of methods and procedures. Choice A only refers to maintaining these methods and procedures, while Choice B only refers to their collection. Choice C is a component of quality management, but does not fully encompass its definition.

Which of the Following Best Explains 'Quality Management