Training is especially important in reinforcing the customer service culture at Zappos where
A) new employees are offered $4,000 to quit.
B) training lasts 7 weeks.
C) training includes tests.
D) trainees must graduate to be an employee.
E) all of the above

Question

Quizplus · Accepted Answer

All of the above are important aspects of the training program at Zappos. Offering employees money to quit during training emphasizes the importance of finding individuals who truly believe in the company's customer service culture. A 7-week training program allows for thorough education on the company's policies and values. Tests ensure that employees have a strong grasp of the material and are capable of providing excellent customer service. Finally, graduation from the training program is necessary for employees to officially become a part of the team and reinforces the significance of the training.

Training Is Especially Important in Reinforcing the Customer Service Culture