A customer service representative who regularly tracks the type of customer complaints made through the company's 800 number is conducting experimental research.

Question

Quizplus · Accepted Answer

Tracking customer complaints through the company's 800 number is not considered experimental research. It is a form of data collection and analysis. Experimental research involves manipulating variables to determine cause-and-effect relationships, which is not happening in this scenario.

A Customer Service Representative Who Regularly Tracks the Type of Customer