Matching
Match each item with a statement below.
- assignment of a problem to someone higher in the support chain
A) call tracking
B) Blue Screen of Death
C) System File Checker
D) escalate
E) Component Services
F) default program
G) Taskkill
H) Tasklist
I) ticket
J) Regsvr32

Question

Matching
Match each item with a statement below.
- assignment of a problem to someone higher in the support chain
A) call tracking
B) Blue Screen of Death
C) System File Checker
D) escalate
E) Component Services
F) default program
G) Taskkill
H) Tasklist
I) ticket
J) Regsvr32

Quizplus · Accepted Answer

Escalate refers to the assignment of a problem to someone higher in the support chain.

Answer: A 
 Call tracking refers to the process of tracking and managing customer support requests or inquiries.

Answer: B 
 Blue Screen of Death is an error message that is displayed on a Windows computer system when it encounters a critical system error.

Answer: C 
 System File Checker is a Windows utility tool that scans and repairs corrupted or damaged system files.

Answer: I 
 A ticket refers to a tracking number or identifier assigned to a support request or inquiry.

Answer: J 
 Regsvr32 is a Windows command-line utility tool used to register and troubleshoot DLL files.

(Note: Component Services, default program, Taskkill, and Tasklist are also Windows utility tools, but they do not match any of the given statements.)

Matching Match Each Item with a Statement Below