The Kano model is a tool to distinguish types of product requirements that influence customer satisfaction.

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Quizplus · Accepted Answer

The Kano model is a well-known technique for categorizing customer preferences based on different types of product requirements that impact customer satisfaction. It helps businesses prioritize their efforts to meet customer needs and preferences effectively. Therefore, the statement that the Kano model is a tool to distinguish the types of product requirements that influence customer satisfaction is true.

The Kano Model Is a Tool to Distinguish Types of Product